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08/20/2014

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Hi Louis, I'm Aaron from Great Clips. First, I'm sorry you had a frustrating experience. Our Online Check-In feature is a lifesaver for some, but I certainly understand there can be times others see it differently. If you have any questions about it, please don't hesitate to reach me at aarron.grote@greatclips.com. Our online check-in is similar to a traditional check-in in that our order of service is based on the time each customer checks in, no matter the method. We used to have people check in at the store, then go run an errand, and come back for their turn. The app functions like that with the added convenience of not having to actually walk into the store first. I'm excited that you're thinking about trying it, but if you have any other concerns, I'd certainly love to listen to you. Thanks, Aaron.

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